Privacy Policy
How Vailencemedia collects, uses and protects your information.
Vailencemedia ("we", "us", "our") provides digital marketing services through this website. This Privacy Policy explains what information we collect when you use our site or work with us, how we use it, and the choices you have.
1. Information we collect
We collect information in the following ways:
- Information you provide: name, email address, phone number, company name, and any details you submit through our contact or audit-request forms.
- Information collected automatically: IP address, browser type, device information, pages visited, and referring URLs, gathered through cookies and similar technologies.
- Information from third parties: data from advertising platforms, analytics providers, or partners you've asked us to work with on your behalf.
2. How we use information
We use the information we collect to:
- Respond to enquiries and provide requested audits, quotes or consultations
- Deliver, operate and improve the marketing services you've engaged us for
- Send service updates, invoices and, where you've opted in, marketing communications
- Monitor and improve the performance and security of this website
- Comply with legal obligations
3. Sharing of information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business, such as hosting, email and analytics providers, under confidentiality obligations
- Advertising platforms (such as Google or Meta) when running campaigns on your behalf, limited to what's needed to deliver the campaign
- Authorities where required by law, regulation or legal process
4. Cookies & tracking
Our website uses cookies and similar technologies to remember preferences, understand site usage and support advertising measurement. See our Cookie Policy for full details and how to manage your preferences.
5. Data security
We use reasonable administrative, technical and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
7. Data retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements, after which it is securely deleted or anonymised.
8. Children's privacy
Our services are directed at businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at partnership@vailencemedia.con or 248 Harbor View Lane, Suite 400, San Francisco, CA 94107.